ERROR MANAGEMENT & CRISIS MANAGEMENT

Worldwide supplier support through TopQM-Systems

ERROR MANAGEMENT

Effective error management is not just complaints management, it describes a systematic process of error prevention.

This process includes systematically operated error prevention, error detection, error diagnosis and error analysis, as well as the initiation and evaluation of countermeasures with the aim of minimizing the risk of serious error consequences and avoiding repeat errors.

We support you in series production in the following areas:

  • Internal and external complaints
  • Customer complaints (8D Report)
  • Root cause analysis according to Ishikawa and 5Why
  • Findings and defect part analysis field, NTF (No Trouble Found)
  • Complaint processing, 8D report, defect reports
  • Avoidance of repeat defects, Poka Yoke solution
  • Reduction of defect costs / reduction of PPM rates
  • Data collection, Pareto analyses
  • Plausibility check of effectiveness
  • LL Lessons learned consideration, new harmonized VDA AIAG FMEA
  • Increase of customer satisfaction
  • Increase of quality awareness and motivation
  • Product liability, product safety, reversal of burden of proof, employee responsibility

 

CRISIS MANAGEMENT

Crisis management in emergency situations

Quality problems or delivery delays with your suppliers, in your house or with your customer? Here we can help you as an experienced "quality fire department"! We are on the spot where the fire is and we are present until the situation has been defused.

We support them in crisis management in the following areas:

  • Deployment in case of delivery or quality problems
  • Resident on site
  • Fire fighting
  • Initiation of effective immediate measures
  • Weak point analyses
  • Optimization of test and process planning
  • Installation of effective "firewalls

 

Emergency strategy / plan

  1. Actual state / problem definition
  2. On-site supplier audit / weak point analysis
  3. Initiation of immediate and corrective actions by means of an action plan
  4. Monitoring and reporting
  5. Verification of effectiveness
  6. Final report to the client

 

our support

With systematic supplier management and preventive quality management, we prevent errors at your suppliers:

  • Supplier qualification
  • Pre-series planning
  • Series support
  • Defect management
  • Crisis management
  • Production management
  • Interim support
  • AIAG CQI Standards
  • Technical cleanliness

Take advantage of our practical professional experience and contact us without any obligation.

Quality-Emergency? Let us know how we can help.